Refund & Cancellation Policy
We've written out exactly when you can cancel and exactly how much you get back. The formula is published as-is.
Effective date: 2026-09-23 · Last updated: 2026-11-02
This document is provided in Korean, which is the governing version. Ask support if you need a translation.
- No contract and no recurring charge. Credits are deducted only for what you use.
- Unused credits can be refunded any time within one year, to your original payment method.
- Stop your site's operating time early and we return credits for the days left.
1. How and when the service is delivered
HashSites is an intangible service delivered over the internet. There is no physical shipment and no shipping fee.
| How it's delivered | Online — applied to your account right after payment. Nothing is shipped or installed. |
|---|---|
| When it starts | Immediately on payment. Topped-up AI credits appear right away. |
| Time to build a site | An AI build usually finishes in 5–15 minutes, and edits are usually applied within 1–5 minutes. |
| Time for a done-for-you build | For a done-for-you build, a dedicated engineer contacts you within 1 business day and the work takes 3–10 business days depending on scope. |
| Term | There is no automatic billing. Topped-up AI credits are valid for one year from payment, and hosting lasts exactly as long as the period you bought. |
| Shipping fee | None — nothing is physically shipped |
If delivery is delayed or the service becomes unavailable, we refund you under the rules below.
2. How to request a refund
There is no recurring charge, so there is no separate cancellation step. There are two ways to get unused value back.
| What | How | Refund |
|---|---|---|
| Topped-up AI credits | Request a refund through support chat or support@link-hash.com, within one year of payment. | Unused balance refunded to your original payment method |
| Site operating time | Ask us the same way to stop it. We unpublish the site and settle the remaining time. | Credits returned for the days left |
Operating time is bought with credits, so it is returned as credits rather than cash. Those credits can then be refunded in cash under the credit rules above.
3. How refunds are calculated
Topped-up AI credits
Refund = amount paid - (credits used x the per-credit price you paid)
Within 7 days of top-up and with nothing used, we refund the full amount. There is no penalty.
Example - you topped up 100 credits (KRW 54,000) and used 20
| Amount paid | 54,000 KRW |
| 20 credits used (54,000 / 100 x 20) | − 10,800 KRW |
| Refund amount | 43,200 KRW |
Site operating time
Credits returned = credits paid x (days left / total days)
Calculated per day, rounded up in your favour.
Example - you bought 3 months (99 credits) and stopped after 30 days
| Credits paid | 99credits |
| 30 days used of 90 | − 33credits |
| Credits returned | 66credits |
This follows the Korea Fair Trade Commission's Consumer Dispute Resolution Criteria for internet content services: refund after deducting the amount for days used up to cancellation. We deduct no penalty from credit refunds.
3-1. Monthly subscriptions started before November 2026
We no longer sell monthly subscriptions, but anyone who paid before then keeps the terms from that time: refund = amount paid - (days used x daily rate) - (remaining amount x 10%). Cancel within 7 days of payment and only the days used are deducted, with no penalty.
4. When no cancellation fee applies
- You cancel within 7 days of the payment date — we deduct only the days you used and refund the rest in full.
- You couldn't use the service properly because of something we did wrong — we refund the full remaining fee plus an additional 10% of it.
- You cancel because we raised prices or changed the terms in a way that disadvantages you
- Service outages exceeded 72 hours in a single month
5. Refund rules by product
| Product | Refund terms |
|---|---|
| Topped-up AI credits | We refund the unused balance to your original payment method. You can request it within one year of payment. Credits cannot be transferred between members. |
| Site operating time | We return credits for the days left. Your site and data stay as they are, and buying more time restores it instantly. |
| Dedicated server | Dedicated servers are a separate contract, settled pro rata under that contract. The server is torn down immediately and the final snapshot is kept for 30 days. |
| AI credit pack | The usage period and refund window for topped-up credits are limited to one year from the time of payment. Within that window you can refund any unused credits at any time. If it is within 7 days of the top-up and you have used none, we refund in full; if you have used some, we deduct what you used at list price and refund the rest. Refunds are always issued to the original payment method, and topped-up credits cannot be transferred between members. |
| Engineer time | Unused hours are refunded. Hours already started are settled in 30-minute increments. |
| Done-for-you build | Fully refunded before work begins. Once work has started, we settle based on the stage reached (planning, design, development), and no refund is given after the finished work has been delivered. |
| Credits received for free | Credits you received without paying, such as trial credits, are not refundable in cash. |
6. Refund process and timing
- We show you the refund amount on screen before you confirm the cancellation. It's finalised once you agree and continue.
- We refund to the payment method you used within 3 business days. Card reversals can take a few days longer, depending on your card issuer.
- If you paid by cash or bank transfer, we'll deposit the refund to the account you give us.
7. Your data after cancelling
| When | Status |
|---|---|
| As soon as you cancel | Your site switches to private. It's no longer reachable through your connected domain either. Any dedicated server is decommissioned. |
| 30 days after cancellation | We keep your data. You can download it as a ZIP, and buying operating time restores the site. |
| After 30 days | Your site, its versions, visitor statistics and enquiry history are deleted. This can't be undone. |
We send one more email 7 days before the scheduled deletion date.
8. What happens if you exceed bandwidth
Dedicated servers come with a monthly data transfer allowance that depends on your tier. Here's what happens if you go over it.
- When you reach 80% of your allowance, we let you know by email and on screen.
- Overage is deducted from your credits at actual cost.
- If you stay over the limit for 30 days or more, we move you automatically to the tier that fits. We give you 7 days' notice before the change, and if you'd rather not switch you can reduce your usage or cancel before then.
- If a payment is overdue, your site may be taken offline 7 days after we send the payment notice. We never take a site down just because it's getting a lot of traffic.
Frequently asked questions
Do I get a refund if I stop partway?
Yes. Unused AI credits can be refunded any time within one year of payment, to your original payment method. For site operating time, we return credits for the days left.
Is there a cancellation fee or penalty?
No. There is no recurring charge, so there is no cancellation step, and we deduct no penalty from credit refunds. Only the credits you used are deducted, at the price you paid.
What if I stop my site's operating time early?
We return credits for the days left. Buy 3 months (99 credits) and stop after 30 days, and 66 credits come back to your account. Your site and data stay as they are, and buying more time restores it instantly.
How long are topped-up credits valid?
One year from the payment date. Within that period you can refund anything unused. Credits cannot be transferred between members.
Does the free trial charge me automatically?
No. Nothing is ever charged automatically. To keep going you just top up credits, and the sites you made are kept as they are.
Is there an annual contract?
No. There is no contract and no recurring charge. Top up when you need to, and credits are deducted only for what you use.
9. Contact
Questions about refunds and cancellations are answered by a person. Tap “Talk to a human” in the support button at the bottom right, or email support@link-hash.com.
Business Reg. No. 805-55-01063 · Mail-order business no. 제2026-서울강남-05567호
서울특별시 강남구 테헤란로86길 15, 3층 3153호 (대치동) · Phone 070-8095-7306
Email support@link-hash.com
