Refund & Cancellation Policy
We've written out exactly when you can cancel and exactly how much you get back. The formula is published as-is.
Effective date: 2026-09-23
This document is provided in Korean, which is the governing version. Ask support if you need a translation.
- There's no minimum term. Cancel whenever you like, with no cancellation fee.
- When you cancel, you only pay for the days you used and get the rest back. (10% of the unused amount is deducted as a cancellation fee.)
- Cancel within 7 days of payment and we deduct only the days you used, with no cancellation fee.
1. How to cancel
You can do it yourself under “Cancel subscription” on the plans screen. Choose either of these two options.
| Method | Details | Refund |
|---|---|---|
| Cancel at the end of the term | You keep using the month you've already paid for, and the subscription ends automatically on the next billing date. You can undo the scheduled cancellation any time before then. | No further charges (you use what you've already paid for to the end) |
| Cancel immediately | Your subscription ends right away and your site is switched to private. | Refunded according to the formula below |
2. Refund formula
Refund = amount paid − (days used × daily rate) − (unused amount × 10%)
Daily rate = amount paid ÷ number of days in that billing cycle · Unused amount = amount paid − the amount covering the days used
This follows the Korea Fair Trade Commission's Consumer Dispute Resolution Standards (소비자분쟁해결기준) for internet content services, which call for “a refund after deducting the amount corresponding to the days used up to the cancellation date plus 10% of the fee for the remaining period.”
Example — Pro plan (₩79,000/month), cancelled after 10 days of use
| Amount paid | 79,000 KRW |
| 10 days of use (79,000 ÷ 30 × 10) | − 26,333 KRW |
| 10% cancellation fee on the remaining ₩52,667 | − 5,267 KRW |
| Refund amount | 47,400 KRW |
3. When we don't charge a cancellation fee
- You cancel within 7 days of the payment date — we deduct only the days you used and refund the rest in full.
- You couldn't use the service properly because of something we did wrong — we refund the full remaining fee plus an additional 10% of it.
- You cancel because we raised prices or changed the terms in a way that disadvantages you
- Service outages exceeded 72 hours in a single month
4. Refund terms by product
| Product | Refund terms |
|---|---|
| Monthly subscription | Refunded according to the formula above |
| Dedicated server | Prorated and refunded on the same basis as a subscription. We decommission the server as soon as you cancel, and keep the final snapshot for 30 days. |
| AI credit pack | Fully refunded if it's within 7 days of purchase and you haven't used any of it. If you've used part of it, we deduct what you used at list price and refund the rest. Purchased credits are valid for 1 year. |
| Engineer time | Unused hours are refunded. Hours already started are settled in 30-minute increments. |
| Done-for-you build | Fully refunded before work begins. Once work has started, we settle based on the stage reached (planning, design, development), and no refund is given after the finished work has been delivered. |
| Credits included each month | These are included free with your subscription, so they can't be refunded in cash. They expire when you cancel. |
5. Refund process and timing
- We show you the refund amount on screen before you confirm the cancellation. It's finalised once you agree and continue.
- We refund to the payment method you used within 3 business days. Card reversals can take a few days longer, depending on your card issuer.
- If you paid by cash or bank transfer, we'll deposit the refund to the account you give us.
6. Your data after cancellation
| When | Status |
|---|---|
| As soon as you cancel | Your site switches to private. It's no longer reachable through your connected domain either. Any dedicated server is decommissioned. |
| 30 days after cancellation | We keep your data as it is. You can download it as a ZIP, and it's restored if you resubscribe. |
| After 30 days | Your site, its versions, visitor statistics and enquiry history are deleted. This can't be undone. |
We send one more email 7 days before the scheduled deletion date.
7. What happens if you go over your traffic limit
Dedicated servers come with a monthly data transfer allowance that depends on your tier. Here's what happens if you go over it.
- When you reach 80% of your allowance, we let you know by email and on screen.
- Any overage is added to next month's invoice at our actual cost.
- If you stay over the limit for 30 days or more, we move you automatically to the tier that fits. We give you 7 days' notice before the change, and if you'd rather not switch you can reduce your usage or cancel before then.
- If a payment is overdue, your site may be taken offline 7 days after we send the payment notice. We never take a site down just because it's getting a lot of traffic.
Frequently asked questions
Do I get a refund if I cancel mid-month?
Yes. You only pay for the days you used and we refund the rest. Refund = amount paid − (days used × daily rate) − 10% of the remaining amount (penalty).
Is there a cancellation fee or penalty?
We deduct 10% of the remaining amount as a penalty. Cancel within 7 days of payment and there's no penalty — only the days used are deducted. There's no contract, so no separate cancellation fee.
What happens to my site when I cancel?
Your site goes private and the data is kept for 30 days. During that window you can download it as a ZIP, and resubscribing restores everything. After 30 days it's deleted.
Does the free trial charge me automatically?
No. The 14-day trial never converts automatically — you choose a plan yourself before any charge.
Is there an annual contract?
No. We only offer monthly billing, and you can cancel yourself anytime on the pricing page.
8. Contact
Questions about refunds and cancellations are answered by a person. Tap “Talk to a human” in the support button at the bottom right, or email support@link-hash.com.
Business Reg. No. 805-55-01063 · Mail-order business no. registration in progress
서울특별시 강남구 테헤란로86길 15, 3층 3153호 (대치동)
Email support@link-hash.com
